Thankyou for shopping at Run North West.

We understand that sometimes you’ll need to return items to us. If you are not entirely satisfied with your purchase, we're here to help.

If you’ve changed your mind about keeping your purchase, it doesn’t fit, it’s faulty or it’s just not for you, please return it in its original condition (un-worn) with proof of purchase and we’ll exchange or refund it.

As our stock availability changes daily, if you want a different size we recommend you purchase the correct item on our website now and return the unworn item for a refund.

We recommend using our subsidised tracked returns service with Royal Mail, which guarantees your return in 48 hours.

We offer subsidised tracked returns for £3 for up to 2 items, a £6 charge will be made for more than 2 items.  Please add a note in your return parcel specifying exchange (subject to availability) or refund. Refunds will be processed within 24 hours of receipt.

If you are sending your return back for a refund the £3 will be deducted from your refund.

If you are sending your return back for an exchange we will deduct your payment card with £3. 

Please use the following link:

Tracked Returns | Royal Mail Group Ltd

If you have any more questions please don’t hesitate to call at 01625 528 887 or email

You have 30 calendar days to return the item to us.

To be eligible for a return, your item must be in the original packing, unused and in the same condition that you received it. 

Your item needs to have the receipt or proof of purchase.

Please pack your parcel up securely including the original delivery note with the reason for return and what action you’d like us to take (e.g. exchange or refund) completed to the following address:

Run North West
Returns Department
2 St Ann’s Parade
Alderley Road

This will help us to ensure we process your order quickly and efficiently. If you have any enquiries about returning your item(s), please feel free to email us at

You can make your return by mail or return in-store. If you return your order to our Wilmslow store, we’ll process your refund immediately.

If you’re posting your item back to us, once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). We aim to process refunds within 24-hours of receipt, however during busy periods such as sale events and Christmas please allow 7 working days for your refund.

You will receive the credit within a certain amount of days, depending on your card issuer's policies. If you are only returning some of the items on your order, then we will only refund the cost of those items being returned to us.

If you find a fault with your item, or your item is not as described, please contact our friendly customer services team on 01625 528 887 or e-mail who can help and advise the best way to deal with your issue.

Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Please enclose all your details and a covering note explaining the fault and any other useful details to help us resolve the issue.

We aim to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.

Providing we agree to process your return as a faulty item then you will not be charged for returning them to us via our tracked returns service as described above.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

Should you wish to cancel your order prior to dispatch, please contact us by phone as soon as you can after placing your order to enable us to cancel your order before it is put out for delivery.

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or wrong as above. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.

The following items are excluded from our goodwill returns policy, unless faulty or not as described:

• Nutritional products that have been unsealed and opened
• Personalised products
• Underwear which has been worn
• Gift cards

If you have any more questions please don’t hesitate to call at 01625 528 887 or email