Our main goal is to provide a customer-friendly website that makes finding and ordering the perfect running kit a quick, easy, and seamless experience. We offer two main ways to shop:

1. Online via our website
Browse & Select: Find the items you'd like to order and make sure to select the correct size/colour, and click "Add to Cart."

Review: Click the shopping bag icon at the top right to check your items.

Checkout: Click "Checkout" to enter your delivery details or any promo codes.

Payment: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and interest-free options like Klarna and Shop Pay.

Confirmation: You’ll receive an order confirmation email immediately, followed by a Royal Mail tracking link once we dispatch your parcel.


2. In-Store at Wilmslow
If you prefer a personal touch or a professional gait analysis, come visit us!

Address: 1 Kings Close, Wilmslow, SK9 5EB.

Expert Advice: Our team of runners is on hand to help you find the perfect shoe for your goals.

Try Before You Buy: You can test out shoes on our in-store state-of-the-art Wahoo treadmills.

Special Ordering Options
Virtual Basket: If you’ve spoken to us about a specific item or want to use a physical voucher, we can email you a "Virtual Basket." You simply click the link in the email, and it takes you straight to a pre-filled checkout with any discounts or credits already applied.

Click & Collect: Select "Store Pickup" at the online checkout to collect your items from our Wilmslow shop, usually ready within 24 hours.

Need Help?
If you are struggling with the website or prefer to speak to one of the team, give us a call at 01625 528 887 (Monday - Saturday) and we can guide you through the process.

For guaranteed same-day dispatch, please place your order before 3:30 PM. 

Orders placed before this time are sent out the same day to ensure you receive your order as quickly as possible. We use Royal Mail to provide guaranteed next-day delivery on these orders, so you can get back to your training without delay. 

Note: Orders placed after 3:30 PM, or over the weekend and on bank holidays, will be processed and dispatched on the next working day.  

Yes, you can make changes, but we recommend acting quickly. 

Because our dispatch team works fast to meet our same-day dispatch cut-off, please contact us as soon as possible if you need to make an amendment. You have two options: 

Email or Phone: Contact us immediately at 01625 528 887 or run@runnorthwest.co.uk with your order number and the details of the change you'd like to make. 

Cancel and Reorder: In some cases, it may be simpler to cancel your current order so you can place a new one with the correct items. 

Important: Once an order has been processed and dispatched from our warehouse, we are unable to make any further changes or additions.

Yes, you will receive an automatic order confirmation email immediately after placing your order. 

This email serves as your receipt and contains important details, including:  

• Your Order Number (please keep this handy for any enquiries). 
• A summary of the items purchased. 
• Your shipping address and chosen delivery method. 

Didn't receive it?
If the email hasn't arrived in your inbox within a few minutes, please check your Junk or Spam folder, as it can sometimes be filtered there. 

What’s next?
Once our team processes and dispatches your order (remember, our cut-off is 3:30 PM for same-day dispatch), you will receive a second email containing your tracking information so you can follow your parcel's journey. 

We understand how frustrating it is when a payment doesn't go through. There are a few common reasons why this might be happening: 

Billing Address Mismatch: Ensure the billing address you entered matches exactly with the address registered to your card. 

3D Secure Authentication: Our site uses "Verified by Visa" and "MasterCard SecureCode." If your bank requires this, you may need to approve the transaction via your banking app or a text message code. 

Card Details: Double-check that the card number, expiry date, and CVV (the 3 digits on the back) are all correct. 

International Cards: Some international cards may be flagged by our security system. 

Still having trouble? 

If you've checked the details above and it's still not working, we recommend trying a different browser: Sometimes clearing your "cookies", “cache” or trying to checkout in Incognito/Private mode can resolve technical glitches.  

At Run North West, we take your online security very seriously. You can shop with total confidence knowing that we use industry-standard protections to keep your data safe. 

Here is how we ensure your shopping experience is secure: 

Secure Encryption (SSL): Our website uses SSL (Secure Sockets Layer) technology. You can see the padlock icon in your browser's address bar, which means all data passed between your device and our site is encrypted and private. 

Secure Payments: We do not store your credit or debit card details. All transactions are processed through specialized, PCI-compliant payment gateways. 

Identity Verification: We support 3D Secure (such as Verified by Visa and MasterCard SecureCode), which adds an extra layer of protection by asking your bank to verify the transaction. 

Trusted Brand: We are a specialist UK-based running retailer with a physical store in Wilmslow. We have thousands of happy customers and a dedicated team you can speak to directly if you ever have concerns. We aren't just an online store; we are a team of runners based in our Wilmslow shop, dedicated to helping you. Our 5-star Trustpilot score is a testament to the thousands of happy customers who choose to shop with us time and time again. 

Our Privacy Promise
We will never sell your personal information to third parties. Your data is used strictly to process your order and, if you've opted in, to keep you updated on the latest shoe releases and local events. 

We offer a variety of secure payment options to make your checkout experience as smooth as possible. You can pay using any of the following methods: 

• Credit/Debit Cards: We accept all major providers, including Visa, Mastercard, Maestro and American Express. 
• Digital Wallets: For a faster checkout, you can use PayPal, Apple Pay, or Google Pay. 
• Buy Now, Pay Later: We partner with Clearpay, Klarna and Shop Pay Installments, allowing you to split your purchase into interest-free instalments or pay 30 days later. 

In-Store Payments
If you are visiting our Wilmslow store, we accept: 

• All major credit and debit cards. 
• Contactless payments via phone or watch (NFC). 
• Cash.  

Secure Shopping: All online transactions are protected by SSL encryption and support 3D Secure (Verified by Visa/Mastercard SecureCode) to ensure your financial details remain private and safe.

Yes, we have a comprehensive Privacy Policy in place to ensure your personal information is protected. 

At Run North West, we are committed to maintaining the trust and confidence of our customers. You can read our full Privacy Policy here to understand exactly how we collect, use, and protect your data. 

Key Highlights of Our Policy: 

Data Security: We use industry-standard encryption (SSL) to protect your details during checkout. 

Payment Safety: We do not store your credit or debit card information; all payments are processed through secure, PCI-compliant gateways. 

Information Usage: We only use your information to process your orders, provide customer support, and—if you’ve opted in—send you updates about new gear, sales, and local race events. 

No Third-Party Selling: We will never sell, rent, or trade your personal data to other companies for marketing purposes. 

Your Rights
You have the right to view, amend, or delete the personal information that we hold. If you would like to make a request or have questions about how your data is managed, you can contact us at run@runnorthwest.co.uk.  

If you have changed your mind and need to cancel your order, please let us know as soon as possible. 

Because we work hard to meet our same-day dispatch cut-off, there is a very small window to stop an order once it has been placed. 

How to Request a Cancellation: 

• Phone (Best for Urgent Requests): Call us immediately on 01625 528 887 during our opening hours. This is the fastest way to reach us before the parcel leaves the building.
   
• Email: Send an email to run@runnorthwest.co.uk with the subject line "URGENT: Order Cancellation" and include your Order Number. 

 Important Things to Note: 

The 3:30 PM Window: If you place an order shortly before 3:30 PM, it may be processed almost instantly. If the order has already been collected by our couriers, we will be unable to cancel it. 

If Dispatch has Occurred: If we cannot stop the shipment in time, you will need to follow our standard Returns Process once the item arrives. 

Refunds: Once a cancellation is confirmed, your refund will be processed back to your original payment method. Depending on your bank, this usually takes 3–5 working days to appear in your account. 

Once an order has been dispatched from our HQ, we are unable to cancel it or stop it in transit. At this stage, the parcel is in the hands of our couriers and is on its way to you. 

What should I do? 

If your order has already been sent, please follow these steps: 

• Accept the Delivery: We recommend accepting the delivery and then returning it to us.  
• Return the Item: You can return the item for a refund or exchange within 90 days of receipt, provided it is in its original, unworn condition with all tags and packaging intact.  
• Refusing Delivery: You can choose to refuse the delivery when the courier arrives. The parcel will then be sent back to us. However, please note that a refund can only be processed once the item has physically arrived back at our warehouse and been inspected. Refusing delivery does not provide you with any tracking information, which is why we do not recommend this option.  

How to Return For detailed instructions on how to send your items back to us, please visit our Returns Information page. 

Refund Process Once we receive your returned item, our team will inspect it and process your refund to your original payment method. You will receive an email notification as soon as the refund has been issued.

For standard orders, your card is debited at the point of purchase. 

When you complete your checkout online, our payment system authorizes the transaction immediately to secure your items and ensure they can be prepared for our same-day dispatch. 

Exceptions & Variations: 

Shop Pay, Apple Pay & Google Pay: Just like a standard card payment, these are debited immediately upon confirmation of the order. 

Klarna / Clearpay: If you choose a "Pay Later" or "Installments" option, the timing of your first payment depends on the provider: 

Clearpay: The first instalment is usually taken at the time of purchase. 

Klarna Pay in 30 Days: You won't be charged immediately; Klarna will invoice you, and payment is due 30 days after dispatch. 

Klarna / Shop Pay Installments: Your first payment is typically taken at checkout, with subsequent payments scheduled monthly or fortnightly. 

Pending Charges 

If your payment is declined or the order is cancelled immediately, you may see a "pending" transaction on your bank statement. This is not an actual charge but a temporary hold placed by your bank; it usually disappears within 3–5 working days depending on your bank's policy. 

While we do not have a formal, automatic price match policy, we are always happy to hear from you. 

As a specialist independent retailer, we aim to be as competitive as possible. If you have found a lower price elsewhere, it will be considered on a case-by-case basis. 

How to request a price match: 

Please email the details to run@runnorthwest.co.uk for a decision. To help us review your request quickly, please include: 

• A link to the product on the competitor's website. 
• The specific size and colour you are looking for (the item must be in stock and identical). 
• Your contact details.  

While we do not have an automated code on the Blue Light Card portal, we do consider discounts for emergency services, NHS, and armed forces personnel.  

Please email run@runnorthwest.co.uk with a photo of your valid ID or Blue Light Card, and our team will be happy to provide a discount code. You may also receive discount instore by bringing your photo ID along.   We do not currently offer a student discount. As an independent specialist retailer, we work hard to keep our prices as competitive as possible for all our customers year-round. 

Yes! As a core part of the local running community, we are proud to support club members. 

We offer a 15% discount on full-priced items for members of affiliated running clubs. 

How to get your code: 

To make things easy, we provide unique discount codes directly to Club Chairmen. 

Check with your Club: Please reach out to your Club Chairman or Membership Secretary to receive your club's specific discount code. 

If your club doesn't have a code: If you are a club official and would like to set up a discount for your members, please email us at run@runnorthwest.co.uk and we will be happy to help. 

In-Store: Simply present your physical or digital membership card to a member of our team at our Wilmslow store to have the discount applied to your purchase.  Important Details: 

The discount applies to full-priced items only and cannot be used in conjunction with other offers.  

The discount is generally applicable to footwear and apparel - some electronic items or GPS watches may be excluded, along with Race Entries.

If you have a physical gift voucher or a printed coupon, the easiest way to use it for an online order is to let our team set everything up for you. 

We can create a Virtual Basket with your discount already applied so you can check out securely and quickly. 

How to use your physical voucher: 

Email Us: Send an email to run@runnorthwest.co.uk. 

Provide Details: Include your voucher number and a list of the items you would like to order (including specific sizes and colours). 

Receive Your Link: Our team will manually apply the voucher and send you a link to a "Virtual Basket." 

Complete Purchase: Simply click the link, review your order with the discount already deducted, and enter your payment details to finish. 

How to use your physical voucher for a Race Entry:

Email Us: Send an email to run@runnorthwest.co.uk. 

Provide Details: Include your voucher number and your choice of race.

Receive Your Link: Our team will manually apply the voucher and send you a link to a Nifty Entry to secure your place.

Why do we do this? 

Because some physical vouchers are generated in-store, this manual process ensures that your specific credit is verified and applied correctly to our online system, giving you peace of mind that you're getting the right price. 

Need it faster? 

If you are local to Wilmslow, you can always bring your physical voucher into the store, and we can process your purchase at the till immediately. 

We ship all UK orders with Royal Mail. We choose to use Royal Mail because they are consistently reliable, with great tracking and allow us to deliver your orders safely and on time across the UK.

We offer fast and reliable delivery across the UK, ensuring your parcel reaches you as quickly as possible. We use Royal Mail Tracked 24 as our primary service.  

Standard Delivery (Orders OVER £50) FREE 1-2 Working Days 

Standard Delivery (Orders UNDER £50) £2.95 1-2 Working Days 

Guaranteed Next Day Delivery £4.95 Next Working Day 

Currently, we do not ship internationally. We focus our services exclusively on the UK to ensure we can provide the fastest and most reliable delivery experience for our customers. 

Our UK Delivery Services: 

• Royal Mail Tracked 24: Our primary service for all UK orders. 
• Free Delivery: On all orders over £50. 
• Same-Day Dispatch: For orders placed before 3:30 PM (Monday–Friday) 
• In-Store Collection 

If you are visiting from abroad and staying in the area, you can still use our Click & Collect service to pick up your order from our Wilmslow store: 

Address: 1 Kings Close, Wilmslow, SK9 5EB. 

Ready in: Usually within 24 hours 

es, you can have your order delivered to an address that is different from your billing address. 

This is a great option if you would prefer to have your new gear sent to your workplace, a friend's house, or a neighbour to ensure someone is there to receive it. 

How to set an alternative delivery address: 

• At Checkout: Once you reach the "Information" or "Shipping" stage of the checkout process, you will be asked for your delivery details.  
• Billing Address: After you have entered your shipping address and moved to the "Payment" section, you will see an option that says: 

"Same as shipping address" * "Use a different billing address" 

Select "Use a different billing address": Tick this box and enter the address where your payment card is registered. 

Important Security Note: 

For your protection and to prevent fraud, your billing address must match exactly the address held by your bank or card issuer. If the billing details do not match, the transaction may be declined by your bank. 

Shop Pay & Digital Wallets: 

If you are using Shop Pay, Apple Pay, or Google Pay, these services often default to your saved primary address. Please make sure to review the delivery address within the wallet window before confirming your payment to ensure it is going to the correct location. 

If your parcel hasn't arrived as expected, we follow the Royal Mail 10-day policy. This is a standard timeframe required by the courier to allow for any unforeseen delays before a package is officially considered "lost." 

The 10-Day Policy 

Wait Period: We are unable to investigate a missing parcel until 10 working days have passed since the date of posting. 

Working Days: Please note that working days are Monday to Friday (excluding weekends and Bank Holidays). 

Why wait? In many cases, "missing" parcels are simply delayed in the network and are delivered within this window. 

Next Steps 

If it has been more than 10 working days since you received your dispatch email: 

Email us: Send an email to run@runnorthwest.co.uk. 

Provide Details: Include your order number and confirm that the item still hasn't arrived. 

Resolution: Once the 10-day window has passed and we have verified the status with Royal Mail, we will be able to either send a replacement or issue a full refund. 

What can I check in the meantime? 

Tracking: Check the tracking link in your shipping notification email for any recent updates or "safe place" photos. 

Neighbours: Occasionally, parcels are left with a neighbour or in a designated safe place without a card being left. 

Local Sorting Office: Check if the parcel is being held at your local Royal Mail delivery office. 

We want you to be completely happy with your new gear. If you’ve changed your mind, it doesn’t fit, or it’s not for you, you have 90 calendar days to return the item to us. 

Return Conditions 

To be eligible for a refund or exchange, your item must be: 

• Unworn/Unused and in the same condition you received it. 
• In its original packaging (e.g., shoe box). 
• Accompanied by proof of purchase (delivery note or receipt). 

Option 1: Subsidised Tracked Returns (Recommended) 

We offer a subsidised tracked returns service via Royal Mail, which guarantees your return reaches us in 48 hours. 

Cost: £3 for up to 2 items (a £6 charge applies for more than 2 items). 

How to start: Visit our Returns Page to generate your label. 

Please pack the item securely (using a bag or outer box) and do not attach the return label directly to the shoe box. 

Option 2: Return In-Store 

If you are local, you can drop your return off at our Wilmslow store for an immediate refund or exchange. 

Location: 1 Kings Close, Wilmslow, SK9 5EB. 

Option 3: Post it yourself 

If you prefer to use your own courier, please send your parcel to the following address: 

Returns Department Run North West 1 Kings Close Wilmslow SK9 5EB 

Exchanges Because our stock changes daily, we recommend purchasing the correct size online now and returning your original item for a refund. This ensures you don't miss out on the stock while your return is in transit. 

 Refund Process Once your item arrives back at our warehouse, we aim to process your refund within 24 hours (though please allow up to 7 working days during busy periods like Sale or Christmas). You will receive an email notification as soon as the refund is issued.  

Because our stock moves very quickly, we have two ways to handle exchanges to ensure you get the size or model you need before it sells out. 

The Fastest Way: "New Order" Exchange 

Since we cannot "reserve" items while your return is in the post, the most reliable way to exchange is: 

• Place a new order online today for the correct size or item. This guarantees you get the stock immediately. 
• Return the original item for a full refund following our standard Returns Process. 

 Return for Exchange 

If you prefer to wait, you can send your item back specifically for an exchange: 

Note Your Request: Include a clear note inside your return parcel stating exactly which size or colour you would like to exchange for. 

Return Label: Use our Royal Mail Returns Portal. 

Note: If you are returning for an exchange, we will deduct a £3 shipping fee from your original payment card to cover the cost of the return postage. 

Processing: Once we receive and inspect your item, we will ship the new size out to you (subject to availability). 

In-Store Exchanges 

If you are local to Wilmslow, you can also bring your item directly to our shop at 1 Kings Close, SK9 5EB. We can exchange the item at the till immediately if the stock is available. This is completely free and the quickest way to get fitted for the right size. 

We want you to be completely happy with your order. Whether you've changed your mind, it doesn't fit, or it's not for you, our policy is designed to be straightforward. 

Key Details 

• Return Window: You have 90 calendar days from the date of receipt to return an item to us.  
• Condition: Items must be returned in their original condition (unworn), in the original packaging, and with all tags attached.  
• Proof of Purchase: Please include your delivery note or receipt in the parcel.  
• Exclusions: For hygiene reasons, we cannot accept returns on worn socks or underwear unless they are faulty. 

Faulty Items 

If you believe your item has a manufacturing fault, please contact us at run@runnorthwest.co.uk or call 01625 528 887. Faulty items must be returned in a clean and dry condition. 

If a fault is confirmed, you will not be charged for the return shipping, and we will offer a replacement or full refund.  Refund Process 

Once we receive and inspect your return, we aim to process your refund within 24 hours. During busy periods (like Christmas or Sales), please allow up to 7 working days for the funds to appear in your account. 

We know you want your funds back quickly! Our processing time depends on how you return your items: 

1. In-Store Returns (Wilmslow) 

If you return your order directly to our Wilmslow store, we will process your refund immediately at the till. 

2. Postal Returns 

Once your parcel arrives back at our warehouse and passes inspection: 

Our Target: We aim to process all refunds within 24 hours of receipt. 

Peak Periods: During very busy times, such as Sale events or Christmas, please allow up to 7 working days for us to process your return. 

Notification: You will receive an automated email the moment we trigger the refund on our system. 

3. Bank Processing Time 

After we have issued the refund, the time it takes for the money to appear in your account depends on your payment provider: 

Credit/Debit Cards: Usually 3–5 working days. 

PayPal: Often appears in your PayPal balance almost instantly. 

Klarna/Clearpay: They will update your statement and adjust any remaining installments; this usually takes 5 - 7 working days. 

Note: If you used our subsidised Royal Mail tracked service, the £3 return fee (or £6 for more than 2 items) will be deducted from your final refund total. 

If you used a "Buy Now, Pay Later" service or a digital wallet, the return process at Run North West remains the same, but the way you receive your money back is handled by the payment provider. 

How the process works: 

Return your item: Use our standard returns process (via post or in-store). 

We process the refund: Once we receive and inspect your items, we trigger a refund on our system. 

Provider handles the balance: Our system automatically notifies Klarna, Shop Pay, or PayPal that the transaction has been updated. 

 Klarna 

If you haven't paid yet: Klarna will adjust your statement. If you returned the full order, your invoice will be cancelled. If it was a partial return, your remaining payments will be reduced. 

If you have already paid: Klarna will refund the amount for the returned items back to the card you used. 

You can "Report a Return" in the Klarna App. This pauses your payments so you aren't charged while the parcel is in transit to us. 

 PayPal (including Pay in 3) 

Refund Location: Refunds are sent back to your original payment source (e.g., your PayPal balance or the linked bank card). 

Pay in 3: PayPal will automatically adjust your repayment schedule. Any overpayments will be refunded to your PayPal balance. 

 Shop Pay (Installments) 

Refund Timing: Once we process the return, it usually takes 3–10 business days for the refund to reflect on your Shop Pay balance. 

Payments: Please continue making any scheduled payments until the refund is officially processed to avoid late fees. 

 The £3 Return Fee: If you use our subsidised Royal Mail tracked service, the £3 fee (or £6 for 3+ items) will still be deducted from your final refund, and your payment provider will see this adjusted total. 

Manual Confirmation: You will receive a refund confirmation email from us the moment we process it, followed by a separate notification from your payment provider. 

Yes, all products on our website are listed in UK sizes. 

We understand that finding the right fit is crucial for runners. To help you choose with confidence, every footwear product page includes a comprehensive Size Guide. This guide provides a detailed conversion chart including: 

Centimetres (CM)  

EU Sizing 

US Sizing 

UK Sizing 

Pro Tip: Running shoe brands can vary slightly in their fit. We always recommend checking the specific size guide on the product page or measuring your foot in centimetres to ensure the best possible performance and comfort. 

Yes, we provide specific size guides for the brands we carry. Because sizing can vary significantly between different manufacturers (for example, a UK 9 in ASICS may fit differently than a UK 9 in HOKA), each brand's footwear includes its own dedicated conversion chart. 

These guides are designed to help you cross-reference your fit across multiple standards, including: 

UK Sizing 

Centimetres (CM)  

EU Sizing 

US Sizing 

You can typically find these charts directly on the product page of the shoe you are interested in. For specific accessories like Feetures socks, we also provide specialised charts to ensure you get the right compression and fit.  

Welcome to the running community! Getting started can feel a bit overwhelming with so many technical options, but we are here to make it simple. 

We have a passionate team of experienced runners with extensive product knowledge ready to help you find the perfect gear for your goals. Whether you are training for your first 5K or just looking for a comfortable pair of shoes for daily walks, you can reach out to us in several ways: 

In-Person: Visit us in-store for a chat and expert advice. Our team can help you understand your gait and recommend specific models for your foot shape.  Our store address is 1 Kings Close, Wilmslow, SK9 5EB 

Over the Phone: Give us a call to discuss your needs with one of our experts. 

Via Email: Send us your questions anytime to run@runnorthwest.co.uk, and we’ll get back to you with personalised recommendations. 

Why talk to us? Different shoes offer different levels of "cushioning" and "stability." Our team can explain these terms in plain English to ensure you don't end up with a shoe that leads to discomfort or injury. Our contact is 01625 528887  

No, we do not currently offer a preorder service. 

We make this decision to ensure we maintain the highest standards for our customers. By only selling stock that is physically in our warehouse, we can: 

Ensure Quick Shipping: Most orders placed before 3:30 PM are dispatched the same day for delivery within 1–2 working days. 

Guarantee Accuracy: We keep our stock levels updated in real-time so you never have to worry about a "preorder" being delayed by a manufacturer. 

Tip: Our stock availability changes daily. If you are looking for a specific new release from brands like HOKA, Brooks, or ASICS, we recommend checking the site regularly or following our social media for "Just Landed" updates. 

We are sorry to hear that your item hasn't met the expected standard. To help us resolve this for you as quickly as possible, please follow our simple assessment process. 

To get started, please send an email to run@runnorthwest.co.uk with a brief explanation of the issue. To help our team make an informed decision, please attach the following photos: 

• A photo of the fault itself (clearly showing the issue). 
• If the item is a shoe: A clear photo of the soles (to check wear patterns). 
• If the item is a shoe: A photo of the size sticker inside the tongue (this helps us identify the specific batch). 

What happens next? 

Once we receive your email and photos, our expert team will review the details. We will then contact you to discuss the next steps, which may include a replacement, repair, or refund depending on the nature of the fault.  

If you are planning to visit us in-store for expert advice, our team is available throughout the week.

Our current opening hours are:

Monday – Saturday: 9:30am – 5:30pm
Sunday: 10:00am – 4:00pm

A Gait Analysis is a professional assessment of the way you run or walk. Its primary goal is to identify your unique movement patterns so we can match you with the correct type of running shoe, helping to prevent injury and improve your efficiency. 

How it Works at Run North West 

We use video gait analysis to get a detailed look at your biomechanics. The process is simple and usually takes about 30 minutes: 

• The Run: You’ll run on our in-store treadmill for about 30–60 seconds at your natural running pace. 

• The Recording: We record your feet and ankles from behind using specialized software. 

The Analysis: Our in-store experts slow the footage down frame-by-frame to see exactly how your foot strikes the ground and how it rolls through each stride. 

The Recommendation: Based on the results, we’ll explain whether you have a Neutral, Overpronating, or Supinating gait and recommend specific shoes that provide the right level of support for you. 

Why is it Important? 

Injury Prevention: Wearing the wrong shoe for your gait (e.g., a neutral shoe when you need stability) can lead to common issues like shin splints, runner’s knee, or plantar fasciitis. 

Efficiency: The right shoe helps your body absorb shock correctly and distribute force efficiently, making your runs feel smoother. 

Confidence: Especially for beginners, it removes the guesswork and ensures you are investing in a shoe that works for your body.  

What Should I Bring? 

To get the most accurate results, we recommend bringing: 

- Your current running shoes: We can look at the wear patterns on the soles for extra clues. 

- Running clothes: Specifically shorts or leggings that leave your ankles visible. 

- Running socks: The ones you plan to wear during your training. 

Yes, we offer professional gait analysis both in-store and online. 

Finding the right shoe for your specific running style is one of the best ways to prevent injury and improve your comfort. 

1. In-Store Gait Analysis (Free) 

You can visit our specialist store in Wilmslow for a complimentary, 30-minute video gait analysis. Our team of experienced runners will record you running on a treadmill and analyse the footage frame-by-frame to determine your level of pronation. 

No booking required: You can simply pop in during our opening hours, though you can book a slot online if you'd like to guarantee a specific time using this link -  https://runnorthwest.simplybook.it/v2/  

What to bring: Please bring your current running shoes and wear clothing that allows us to see your ankles clearly (shorts or leggings are ideal). 

Location: 1 Kings Close, Wilmslow, SK9 5EB (Free customer parking is available behind the store). 

2. Online Gait Analysis 

If you can't make it to the store, we can still help you find the perfect fit remotely. 

Step 1: Record a 20-second video of yourself running on a treadmill at your natural pace. Ensure the camera is centred, about 15 inches behind the treadmill and 5 inches off the ground. 

Step 2: Email the footage to run@runnorthwest.co.uk. 

Step 3: Our expert team will analyse your video and provide personalized feedback and shoe recommendations via email or phone. 

Our gait analysis is complimentary. 

We offer this service free of charge to help you find the best running shoes for your needs, whether you visit us in-store or use our online service. 

 In-Store (Free) 

You can visit our store in Wilmslow for a free 30-minute session. Our team of experienced runners will use video technology to analyse your stride and recommend the right level of support. 

No purchase necessary: We offer this as a "complimentary" service to support the local running community. 

Booking: You can book a slot online using this link https://runnorthwest.simplybook.it/v2/  to avoid waiting, though walk-ins are also welcome. 

Online (Free) 

If you can’t make it to the store, our online gait analysis is also free. 

Simply record a video of yourself running on a treadmill and email it to run@runnorthwest.co.uk. 

Our in-store experts will analyse the footage and get back to you with personalised feedback and shoe recommendations at no cost.  

You can find our Run North West store at the following address: 

1 Kings Close, Wilmslow, SK9 5EB 

Our store is conveniently located in the heart of Wilmslow. For those driving, free customer parking is available directly behind the shop to make your visit as easy as possible.  

You can reach our team of running experts through several channels. Whether you have a question about a product, need help with an order, or want to book a gait analysis, we are here to help. 

Contact Details 

Phone: 01625 528 887 

Email: run@runnorthwest.co.uk 

In-Person: 1 Kings Close, Wilmslow, SK9 5EB 

Opening Hours 

Our customer service team and retail store are available during the following times: 

Monday – Saturday: 9:30am – 5:30pm 

Sunday: 10:00am – 4:00pm 

You can find our comprehensive Events FAQ page by visiting the link below: 

Run North West - Events FAQ's 

Quick Answers to Common Questions: 

When will I get my race information? Final race information is emailed to all participants approximately 2 weeks before the race. It includes details on parking, Race HQ, and number collection. 

• How do I get my race number? In line with our environmental policy, we do not post race numbers. You can collect yours in advance from our Wilmslow store (usually 2–3 weeks before the event) or from Race HQ on the morning of the race.  
• What is the minimum age? For 10K road races, the minimum age is 15 years old. For 10K trail races, it is 16 years old.  
• Is there a bag drop? Yes, we provide a dedicated bag drop area at our events for small bags, however we do encourage runners to keep belongings in their cars where possible.  
• Are there medals and T-shirts? Medals are included in the entry price for most of our major races. As part of our "Eco drive," finisher T-shirts are usually optional extras that you can choose to purchase when registering.  
• Can I transfer my entry? If you can no longer make a race which you have booked and wish to transfer your entry to someone else, you can do this by clicking the  

Transfer My Entry option in your original email from Nifty Entries.  Transfers are free of charge and any monies transferring hands needs to be a direct agreement between the two parties. If you transfer your number after collecting it from our store, then please note you will need to give the number to the person you have transferred it to.   Please be very careful if buying or selling an entry on social media as sadly some scams do occur. Please note as per the terms and conditions of entry, we do not offer refunds or transfers to other races due to the upfront costs of each event. 

You can stay connected with the Run North West community, get the latest updates, and see race-day photos through our social media channels:  

Instagram: @runnorthwest 

Facebook: Run North West 

Strava: Run North West Club 

TikTok: @runnorthwest  

At Run North West, we take your privacy seriously. We only use your data to provide you with the best possible service and to keep the running community informed. 

How we use your information: 

• Order Fulfilment: To process your transactions, manage deliveries, and handle any returns or exchanges.  
• Communication: To send you essential updates about your order or race entry (such as your tracking number or final race information).  
• Improving Your Experience: We use anonymized data to understand how customers use our website, helping us make it quicker and easier to navigate.  
• Marketing (Optional): If you have opted in, we may send you marketing emails about new product launches, upcoming races, and exclusive offers. You can unsubscribe at any time using the link in the footer of the emails. 

What we collect: 

• Contact Details: Name, email, and shipping address for deliveries.  
• Technical Data: Information like your IP address and browser type to ensure our website functions correctly on your device  
• Race Information: For event entries, we may collect specific details required by governing bodies (like England Athletics) to ensure your race results are recorded accurately.  
• Data Security: No Selling of Data: We never sell your personal information to third parties.  
• Secure Payments: We do not store your full credit or debit card details. All payments are processed through secure, industry-leading providers like Stripe, PayPal, and Klarna.  
• Retention: We only keep your data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements. 

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit our website. They act as a "memory" for the site, allowing it to remember your actions and preferences over time. 

How we use them at Run North West: 

• Essential Functionality: These are required for the website to work properly. For example, they remember what you’ve added to your Virtual Basket so it doesn't disappear when you click on a new page.  
• Improving Your Experience: Cookies help us remember your preferences, such as your login details or whether you've already seen a specific pop-up, making your next visit quicker and easier.  
• Performance Tracking: We use cookies to see which pages are the most popular and how visitors move around our site. This helps us improve our website layout and ensure you can find your gear easily.  
• Secure Shopping: They help us prevent fraudulent activity and ensure that your checkout process is secure. 

Can I turn them off? 

Yes, you can manage or disable cookies through your web browser settings at any time. However, please note that disabling "essential" cookies may prevent some parts of our website (like the checkout) from functioning correctly. 

We are very sorry to hear that you’ve had a negative experience. At Run North West, we pride ourselves on being a dedicated team of runners, and we genuinely want to make things right as quickly as possible. 

How to get in touch 

The best way to resolve any issue is to contact us directly so we can look into it immediately: 

• Email us: Send your complaint to run@runnorthwest.co.uk. Please include your order number (if applicable) and any relevant photos or details so we can understand the situation fully.  
• Call us: Speak to a member of our team on 01625 528 887. Our lines are open Monday to Saturday, and we often find that a quick phone call is the fastest way to solve a problem.  
• Visit us: If you are local, you are always welcome to come into our Wilmslow store to speak with a manager in person. 

 Our Process 

We aim to respond to all email complaints within 24 - 48 hours (Monday–Friday). We will investigate the matter, whether it involves a delivery issue, a faulty product, or a service concern. We will then work with you to find a fair solution, whether that is a replacement, a refund, or a technical fix. 

Our overall aim is always to make our website and service as quick and easy as possible, and your feedback helps us improve. We promise to listen and handle your complaint with care and respect.   

We love hearing from our community! Your feedback helps other runners make informed choices and helps us keep improving our service. There are two main ways you can share your experience: 

1. Trustpilot 

This is our most popular platform for online shoppers. You can read what other runners think and leave your own rating regarding our delivery speed, customer service, and product quality. You will receive an automatic invitation to review on Trustpilot after you have placed an order with us.  

https://uk.trustpilot.com/review/runnorthwest.co.uk 

2. Google Reviews 

If you have visited our Wilmslow store for a gait analysis or to pick up some new shoes, we would love a Google review. This helps local runners find our shop and online customers make informed decisions when choosing to shop with us.  

How to do it: Simply search for "Run North West Wilmslow" on Google and click the "Write a review" button on our business profile. 

At Run North West we care greatly about the environment, therefore we are taking actions to lead the way in reducing our impact. 

We recognise that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our carbon footprint as an integral part of our business strategy and operating methods. We will encourage customers, suppliers and other stakeholders to do the same.  To read our Environmental Statement click the link below https://www.runnorthwest.co.uk/pages/environmental-statement  

When you join the Run North West mailing list, you are becoming part of our running community. We aim to keep our emails helpful and inspiring rather than cluttering your inbox. 

What you’ll receive: 

• Latest Retail Offers: Be the first to know about seasonal sales, clearance events, and exclusive discounts on top brands like HOKA, Nike, Asics and more.  
• New Product Launches: Get early access and updates on the latest shoe releases and high-performance running apparel.  
• Race Updates: Receive notifications about upcoming events, including when entries go live for popular races. You will also receive your race booklet via email when you sign up for a Run North West race.  

How often will I hear from you? 

We typically send 1–2 emails per week. We want to ensure that every message we send provides value to your running journey. 

Your Privacy 

No Spam: We will never sell your data to third parties. 

Easy Unsubscribe: You can opt-out at any time by clicking the "Unsubscribe" link at the bottom of any of our emails.