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Run North West - Returns and Refund Policy



Thanks for shopping at Run North West Ltd.

We understand that sometimes you’ll need to return items to us. If you are not entirely satisfied with your purchase, we're here to help.

If you’ve changed your mind about keeping your purchase, it doesn’t fit, it’s faulty or it’s just not for you, please return it in its original condition with proof of purchase and we’ll exchange or refund it.

If you have any more questions please don’t hesitate to call at 0161 368 6888 or email sales@runnorthwest.co.uk


Returns

You have 14 calendar days to inform us that you’d like to return an item from the date you received it, with a further 14 days to return the item to us.

To be eligible for a return, your item must be in the original packing, unused and in the same condition that you received it.

Your item needs to have the receipt or proof of purchase.

Please pack your parcel up securely including the original delivery note with the reason for return and what action you’d like us to take (e.g. exchange or refund) completed to the following address:


Returns Department
148-150 Market Street
Hyde
Greater Manchester
SK14 1EX

This will help us to ensure we process your order quickly and efficiently. If you have any enquiries about returning your item(s), please feel free to email us at sales@runnorthwest.co.uk


Refunds

You can make your return by mail or return in store. If you return your order to our Hyde store, we’ll process your refund immediately.

If you’re posting your item back to us, once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). We aim to process refunds within 24-hours of receipt, however during busy periods such as sale events and Christmas please allow 7 working days for your refund.

You will receive the credit within a certain amount of days, depending on your card issuer's policies. If you are only returning some of the items on your order, then we will only refund the cost of those items being returned to us.


Faulty Items

If you find a fault with your item, or your item is not as described, please contact our friendly customer services team on 0161 368 6888 or e-mail who can help and advise the best way to deal with your issue.

Faulty items should be returned within a reasonable time and must be in a clean and dry condition. Please enclose all your details and a covering note explaining the fault and any other useful details to help us resolve the issue.

We aim to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer. Where a fault is found, or you believe the item has been described wrong, we'll refund your reasonable return postage costs.

Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.


Cancellations

If you change your mind and do not wish to go ahead with your order, you can cancel within 14 days from the date we received your order. You’ll need to wait until you receive your order and then follow our above returns procedure. Should you wish to cancel your order prior to dispatch, please contact us by phone as soon as you can after placing your order to enable us to cancel your order before it is put out for delivery.


Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or wrong as above. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us


Non Refundable Items

The following items are excluded from our goodwill returns policy, unless faulty or not as described:

• Nutritional products that have been unsealed and opened

• Personalised products

• Underwear which has been worn

• Gift cards


Contact Us

If you have any more questions please don’t hesitate to call at 0161 368 6888 or email sales@runnorthwest.co.uk